If a problem is encountered, refer to the solutions provided in the following table. If the problem cannot be resolved, contact JJS Technical Services. [*Applicable to GasAlertMicro and GasAlertMicro 5/PID/IR docking modules only].

Table 21. Troubleshooting Tips

Problem	Possible Cause	Solution
The base station does not activate	There is no power connection.	Connect the power adapter
	Batteries are not inserted.	Insert the batteries.
	The batteries are depleted.	Replace the batteries.
	The base station is damaged or defective.	Contact JJS Technical Services.
The detector fails a bump test.	Barbed fittings are not connected correctly with the gasket.	Confirm connection. Refer to Adding Another Docking Module.
	Detector alarm setpoints are set higher than the gas concentration levels of the gas cylinder.	Connect a gas cylinder that has a higher gas concentration level than the alarm setpoints.
	Gas connections are not attached correctly or are blocked.	Confirm that all gas connections are attached correctly
	Gas inlets are not setup correctly.	Refer to Inlet Setup and Installation.
	Gas cylinder is empty.	Use a new gas cylinder.
	Detector and/or base station are damaged or defective.	Contact JJS Technical Services.
The oxygen sensor fails a bump test.	Oxygen alarm setpoints of the detector are set to the same concentration level as the gas cylinder.	Connect a quad-gas cylinder that has 18% O2..
	Ambient air (inlet 1) is blocked or the inlet filter is contaminated.	Remove the blockage or replace the inlet filter.
	Zero gas cylinder is empty.	Use a new zero gas cylinder.
The detector fails a calibration.	Gas cylinder is empty.	Use a new gas cylinder..
	Barbed fittings are not connected correctly to the gasket.	Confirm connection. Refer to Adding Another Docking Module.
	Gas connections are not attached correctly or are blocked.	Confirm that all gas connections are attached correctly
	Detector and/or base station are damaged or defective.	Contact JJS Technical Services.
Flashing battery icon .	Batteries are extremely depleted.	Replace the batteries.
The base station is activated but does not respond to button presses.	Irregular power (not continuous or reliable) electrostatic discharge.	Deactivate the base station, wait 5 seconds, then reactivate.
There is no audible beep (GasAlertMicro and GasAlertMicro 5/PID/IR).	Internal damage to battery or docking module.	Contact JJS Technical Services.
The docking module does not recognize the detector.	Detector is deactivated.	Activate the detector.
	Detector does not have IR communication capabilities.	Refer to the label located on the back of the detector for IR capabilities.
	Firmware of the detector requires an update.	Contact JJS Technical Services.
	Base station is currently attempting to establish communication with the detector	Wait approximately 30 seconds.
	Docking module is not initialized to the correct number.	Re-initialize the docking module